In a Hi Rise emergency situation the primary objective is to protect the people.  This protocol will be developed in two phases of Business Contingency Planning (BCP):

  1. Obtain senior management support for results of Gap (weaknesses) analysis.
  2. Risk assessment, plan design and implementation.

Gap Analysis:

Develop initial scope of Emergency Preparedness (EP) plan and outline processes for risk indentification (ID), loss prevention and/or mitigation and response and recovery.   Risk ID may include  evaluation of physical assets and summary information of critical groups and/or organizations.

The results of Gap is the 3-4 most significant risk issues and obstacles to response and recovery.

Risk Assessment and Communications:

Design and implementation

Significant aspects include:

  • Appropriate EP plan design 
  • Practical implementation
  • Ongoing modifications for changing business needs and changes in the groups, organization and crisis response leaders
  • Effective EP plan communications and training

EP Plan Design includes:

  •  Survey of constituents (group managers and leaders)
  • Physical inspections of significant assets
  • Business interruption exposures
  • Human factors challenges (ex: persons with mobility disabilities
  • Business recovery obstacles and opportunities
  • Organizational EP attitudes

Implementation includes table top drills and actual drills to refine the response plan.

Ongoing modifications are important to assure that the plan is dynamic.  Also periodic feedback from constituents and crisis response leaders helps facilitate acceptance and engagement with the plan.

Communications;  Drills and upgrades are part of the communications model.  Population engagement with the plan is improved with effective initial and ongoing communications and periodic training.  Also written plan documents are communicated in print, digital, EP web site and social media.